Frequently Asked Questions

Please read our FAQ before sending us a message.

Shipping rates are charged at checkout based on location and weight. Orders are usually processed and shipped within 5 business days of purchase. Once shipped, customers will receive a tracking number via email. We currently ship to addresses within Australia only. This policy is subject to change without notice.

We accept credit card payments via Stripe.com which are processed directly on our website securely. Alternatively we offer PayPal as another payment method should you prefer to use your PayPal account.

Please allow up to 10 business days for delivery.

We strive to ensure that every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification. We do not hold your credit card information after your order is complete, as it is submitted directly to our banks. Rest assure that your credit card and bank account information is secure every time you make an order..

You will receive an email from us with your order information attached, when the order has been processed and sent you will receive another email from us.